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- +91 72309 47777Jaipur head office
- 0141 236 9307Jaipur head office
- +91 94140 58723Enquiries
Help
How can we help?
Call, WhatsApp or write to us. Answers to common questions are below.
Talk to us
+91 92160 29305
Head office
Near Rawat Mishthan Bhandar, Metro Pillar No. 176, Under Fly Over, Station Road, Jaipur, Rajasthan 302006Cancellation charges
What’s deducted depends on how long before departure you cancel.
| When you cancel | Deducted | You get back |
|---|---|---|
| More than 24 hours before departure | 10% | 90% |
| 12–24 hours before departure | 30% | 70% |
| 6–12 hours before departure | 50% | 50% |
| Less than 6 hours before departure | 100% | Nothing |
- Cancel on our booking site with your PNR, from Manage booking.
- A cancellation covers the whole booking: you can’t cancel only some of the seats.
- Refunds go back the way you paid, within 7–10 working days.
- These are the charges on our booking site today. Your ticket follows the booking site’s policy.
Baggage
15 kg per passenger. Extra baggage is charged.
Pets, weapons, anything inflammable, drugs and liquor aren’t allowed on board.
Common questions
How does booking work?
Choose your bus and berths on this site. Then open our booking site, mahalaxmibus.in, choose the same bus and berths, and pay there. Your berths are held only once you’ve paid.
Where do I board?
Every bus lists its boarding points with times, and boarding can start before the departure time. Be at your point 15 minutes early with your e-ticket or booking SMS and a government photo ID.
Can I cancel?
Yes, on our booking site with your PNR. Start from Manage booking. The charges are in the table above.
Can I track my bus?
Yes. Open Track your bus on Manage booking and enter your PNR and mobile number.
Is GST included in the fare?
Yes. The fares shown include GST.
What if my bus is late or cancelled?
If we cancel a service, we move you to another bus or refund you in full. If a bus is more than 2 hours late, you can switch to another bus or take a full refund, as long as you ask before it leaves.